MEFMI Case Study

Background

Before seeking an electronic signature solution, MEFMI relied on manual, paper-based processes to complete its document transactions. For their internal workflows, this involved printing a document and taking it to the recipient in another office to be signed, taking up time and reducing efficiency for the team.

Also, for external document transactions, the document had to be emailed to the recipient for them to print and sign, then sent back to MEFMI to counter-sign and scan it back into a digital format. This took a considerable amount of time, especially if the recipient did not have a printer readily available. As a result, transactions took longer to complete, which impacted the efficiency of MEFMI’s workflows.

Key Issues Addressed

• The need for a digital solution to reduce the administrative burden on staff by replacing manual, paper-based processes
• A secure solution to protect MEFMI’s digital documents
• Improving document turnaround time with a quick and seamless signing process
• Customisation for the number of users MEFMI could have, providing flexibility for when the organisations use temporary consultants and contractors and require limited time access to documents
• Improving communication and collaboration between the team

The Solution

E-Sign’s digital transformation team worked with stakeholders at MEFMI to create a business value map, highlighting the issues that needed to be addressed and solved with a digital solution.

MEFMI chose E-Sign as their electronic signature provider because they felt that the platform was user-friendly and the available features aligned with the requirements of the business. An important factor for MEFMI was to have a well-constructed sequential flow of documents, so they can be signed by relevant recipients in a specified order.

Also, clear notifications are provided when a document has been signed or there are updates, which was key for MEFMI who have a large team of staff and regularly send documents with multiple signers.

The Results

Since implementing E-Sign, MEFMI has seen significant improvements in their process efficiency and document turnaround time. It has helped provide a more convenient way of sending and signing documents for the team, without them having to leave their desk. So, they no longer have to transfer paper between offices.

The ability to work remotely has ensured documents can always be signed on time, no matter where the recipient is based. Also, decision-making processes have become easier as any decision can be signed off within minutes.

The team can collaborate more easily on documents through E-Sign, increasing productivity and streamlining their workflows to save time and maintain high levels of accuracy.