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A case study from Mid Devon District Council about moving to a digital solution.
Manual process to sign up tenants
Previously, the Department used a manual process to sign up tenants, which was time consuming and inconvenient to customers who just wanted to pick up their keys. It also required travel across the district at times to remote locations where you could often not obtain a mobile signal and so had to be completed manually.
The council would have up to 20 people in a room as part of the sign-up process, with officers having to take each tenant away individually to sign the tenancy agreement. This process would usually take several hours (not including travel time) and had cost and environmental implications from the travel it required for officers and tenants.
A completely digital sign-up process for tenants
Esign provided Mid Devon Council with a solution to offer a completely digital sign-up process for tenants. It was easy and straight forward and made the process a lot less stressful for both officers and new tenants.
The solution enabled officers to upload the tenancy agreement to the platform, add signature fields to make it easy for signers, send the document in minutes and securely store documents. Officers could also create document templates which has additional time saving benefits.
The Council now use eSign to sign up new tenants, complete direct debit forms, and other tenancy related information that they need to obtain from customers.
Significant time and cost savings
There has been significant time and cost savings on the sign-up process for new tenants as there is no longer a requirement for officers or tenants to travel to meet in a location to sign the agreement. It also contributes to reducing their carbon footprint by moving away from paper-based processes and taking away the need to travel across the district.
Documents are now usually signed within five minutes compared to taking at least 2 hours from carrying out in person meetings and group sessions. All documents are now saved on the eSign’s document management system, which has made it much easier to save and find agreements easily.
This has resulted in the platform being rolled out to other departments such as Income, Housing Business Support, Estate and Housing Finance Performance Teams.
Key results:
“Using eSign has made our tenancy completion processes so simple. You don’t have to be technically savvy to be able to use the platform and it doesn’t draw on any other ICT resources. Our tenancy agreements and documents are signed within minutes and we’ve even had tenants’ comment on how easy it is to use as a signer which is fantastic.”
