My Recipient Did Not Receive the Email. What Should I Do?

Verify the Email Address

If your recipient has not received the email, the first step is to verify that the email address you provided is correct. Double-check the address for any typos or errors that could have caused the email to be undeliverable. Ensuring that the email address is accurate is crucial for successful delivery and helps prevent further issues in the signing process.

Instruct the Recipient to Check Their Spam Folder

Sometimes, emails can be mistakenly classified as spam or junk by email providers. Ask your recipient to check their spam or junk folder to see if the email has been filtered there. If they find the email in the spam folder, they should mark it as “not spam” to prevent future emails from being misdirected. This step helps ensure that the recipient receives important communications promptly.

Send a Reminder to the Recipient

If the email address is correct and the recipient has checked their spam folder without finding the email, consider sending a reminder. E-Sign typically provides an option to resend the email or a reminder notification. This action can help prompt the recipient to review their inbox again and may resolve any temporary issues that prevented the initial delivery.