How to Enable Device Lock

Add an additional layer of security to your important documents by enabling our Device Lock feature.

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Step by Step Guide – Secure your Important Documents with our Device Lock Feature

Ensure that your documents can’t be forwarded onto another recipient by enable our device lock feature. Device lock ensure that’s the document can only be opened by the intended individual on one device. If the recipient reopens the document on a new device to sign at a later date, the document will have to be resent.

Step 1

To enable device lock, please click ‘Envelope options’ in the right-hand corner of your dashboard when you create an envelope. Simply select the check box called ‘Signer’s device IP/lock to enable the feature for that envelope.

how to enable signer device lock

Step 2

This shows the message that appears once the document has been sent, and the recipient has tried to open it from a different IP address or device. To resend the email to themselves, they must select ‘Resend an email’. This will send a new link to the same email address.

How to enable signer device lock

Step 3

Now you will be resent the envelope to your email address to complete and sign.

how to enable signer device lock step 3

Frequently Asked Questions

What plans is IP/signer device lock available on?

This feature is only available on the Enterprise plan.

Can IP/signer device lock be used by all my team members?

Yes. This feature is available to all the team members listed on your account.

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