How to Use Multi-Factor Authentication

Use multi-factor authentication when logging into your account and provide an additional layer of security to your important document transactions.

How to Use Multi-Factor Authentication

A Step-by-Step Guide – Use Multi-Factor Authentication

Personal, Standard and Business users will be required to authenticate their account when logging in using a phone number. Enterprise users will have the option to choose between phone number or email address. You will only be required to verify your account once, unless you haven’t logged into the platform for 7 days or have signed in using a different IP address or device.

Step 1

To update your multi-factor authentication settings, please go to your account settings.

How to Update Multi-Factor Authentication

Step 2

Once clicked, a popup will appear asking for your E-Sign account password to view multi-factor authentication options.

Enable multi factor authentication

Step 3

Here you can enter the phone number you wish to use to verify your account. Enterprise users will also have the option to choose email address authentication if required.

Multi-Factor Authentication

Step 4

Once updated, you will be asked to enter your phone number. You will then receive a OTP via text to verify the phone number.

Multi-Factor Authentication Step 4

Step 5

Once multi-factor authentication is updated, these changes will be saved. You will only be required to authenticate once, unless you haven’t logged into the platform for 7 days or have signed in from a different IP address/device.

Multi-Factor Authentication

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