How to Protect a Document using SMS Pin Protect

Secure your documents by adding an additional layer of security with SMS Pin Protect. *Only available on Standard, Business and Enterprise

Resources for Help Centre and How to Guides

Step by Step Guide - Enable SMS Pin Protection

Offer additional protection for your business information and enable SMS authentication for all documents, ensuring only authorised personnel can access the contents.

Watch the Video Tutorial

Watch our video tutorial to learn how to enable SMS PIN protection, providing an additional layer of security to your important documents.

Step 1

To purchase SMS credits, go to your account settings under ‘Settings’ or by clicking your avatar in the top right of your dashboard.


Step 2

Once you have credits, start the document sending process as usual. Enter your signers name and email address here and click ‘Additional Options’, followed by ‘Generate SMS PIN’.


Step 3

Here you will be shown a pop up field where you can enter the recipients phone number.


Step 4

Add your required signature fields to the document, such as signature, date stamp and initials.


Step 5

Once the document has been sent, your recipient will receive the PIN code via SMS to their mobile phone as shown.


Step 6

They will also receive an email with a link to the document.


Step 7

When they click on the link they will need to add the PIN code provided, to access the document.


Step 8

Once they PIN has been entered, they can review and sign the document.


Step 9

The document has now been signed using 2 factor authentication.


Frequently Asked Questions

How many times can I use SMS PIN protection?

To use SMS PIN protection, you must purchase credits. These can be added to your account yourself, or can be added from the admin for your team. Once you have credits, you can start sending documents with SMS PIN protection.

When will the recipient receive the SMS message?

As soon as you confirm and send the document the SMS message will be sent to the number entered. You can provide instructions in the email content section of the envelope to instruct the recipient they will receive an SMS message.

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